Return & Exchange Policy

What is your return policy?

We do not offer returns or refunds for products purchased on our platform.

However, if you receive an item that is defective or damaged, you may request an exchange within 24 hours of delivery. All exchange requests are subject to inspection and must meet our product condition guidelines.

How do I request an exchange for a spare part product?

If your item is defective, please contact us within 24 hours of delivery:

Phone: +230 206 4300
Email: online.parts@axess.mu

Please provide the following information:

• Your order number
• Photos and/or a clear description of the issue

Once the defect is verified, we will arrange an exchange for the same or an equivalent product, subject to availability.

Spare Parts Return Conditions

Please read carefully before submitting any return request for spare parts purchased in-store or online.

Acceptable Returns

A spare part will be accepted for return only if all of the following conditions are met:

• Original invoice is presented
• Item is in its original, untampered, and undamaged packaging
• Item is unused, clean, and in resellable condition
• No signs of installation (no grease, scratches, markings, or modifications)
• Return request is made within 2 working days from the date of purchase or receipt

Non-Returnable Spare Parts

The following items will not be accepted for return:

• Electrical or electronic components
• Special order or back-order items
• Items with damaged, opened, or tampered packaging
• Used, installed, or altered parts
• Items without required supporting documents

Important Disclaimer

• The Spare Parts Department reserves the right to reject any return that does not meet the stated conditions
• Any refund or credit note (where applicable) will be issued only after inspection and approval by the Warehouse or Parts Manager
• Customers are responsible for verifying part numbers and compatibility before checkout or collection