Privacy policy

1. Who we are?

Axess Limited or any subsidiary of ER Group (hereinafter referred to as the “Company”, “we”, “us”), is part of the ER Group. We act as the controller of your personal data as we determine the purposes and means of the processing of your personal data. We are registered as controller with the Data Protection Office in Mauritius.

2. Privacy Statement

We value the privacy of our data subjects and commit to protect their personal data in accordance with the applicable laws.

3. Applicability

This Privacy Notice applies to any processing by us of personal data, both in paper and electronic forms, of all our natural stakeholders, including but not limited to our employees, suppliers, creditors, clients, customers, job applicants, shareholders, investors and web users (hereinafter referred to as “data subjects” or “you”).

4. How to contact us?

We have appointed a Data Protection Officer to oversee data protection compliance.

Data Protection Officer
ER House, Business Park, Moka, Mauritius
Email: dataprotectionofficer@ergroup.mu

5. What personal data we collect about you?

  • Contact information
  • Personal identification information (date of birth, ID or passport details)
  • Financial and transaction data
  •  Technical data (IP address, browser type, device information)
  •  Usage, profile, and marketing & communications data
  •  Information from publicly available sources
  •  Location data (geolocation)

We do not knowingly collect personal data relating to children under the age of 16 without appropriate consent.

6. How we collect your personal data?

We collect personal data through direct interactions (such as enquiries, forms, or purchases), automated technologies (cookies, server logs), third parties (agents, partners), and job applications.

7. Why we process your personal data

  • Managing business relationships
  • Providing products and services
  • Responding to enquiries
  • Complying with legal obligations
  • Preventing fraud
  • Personalising your experience
  • Communication, analytics, and reporting
  • Marketing and customer engagement

We only process personal data where the law allows us to do so.

8. For how long do we store your personal data?

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Marketing data is retained until you unsubscribe or request deletion.

9. Who are the intended recipients of your personal data?

  • Our employees, on a strict need-to-know basis
  • Third-party service providers
  • Associated companies, where consent is provided
  • Regulatory or legal authorities when required by law

We do not sell or trade personal data.

10. How we use your personal data for marketing purposes?

With your consent, we may send marketing communications, analyse engagement, and personalise offers based on your interactions with us.

11. What are your rights in respect of marketing communications?

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

12. How we use your personal data for security at and access to our premises?

We may process personal data such as CCTV footage and visitor logs to ensure safety, security, and asset protection at our premises.

13. Transfer of your personal data

Personal data may be transferred outside Mauritius in compliance with applicable data protection laws and subject to appropriate safeguards.

14. The steps we take to protect your personal data

We implement appropriate technical, organisational, and physical security measures to protect personal data against unauthorised access, loss, or destruction.

15. Your rights in respect of the processing of your personal data

  •  Right of access
  •  Right to rectification
  •  Right to erasure
  •  Right to object to processing
  •  Right to restrict processing
  •  Right to withdraw consent

You also have the right to lodge a complaint with the Data Protection Commissioner of Mauritius.

16. Use of third-party links to websites and programmes

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

17. How we use cookies?

We use cookies to enhance your browsing experience, including:

  •  Strictly necessary cookies
  •  Performance cookies
  •  Functionality cookies
  •  Targeting and marketing cookies

For more information, please refer to our Cookie Policy.

18. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.